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Etiquette School of Maryland
Business Etiquette & Employee Training Programs

Business Etiquette Training Seminars by Patricia Minor
Personal Skills for Professional Success-----That's why business etiquette training is so valuable for companies and for individuals.  An individual's professional success hinges on how well he or she can build strong relationships. In turn, when the individual is successful, the company succeeds as well. The Etiquette School of Maryland's seminars teach participants:

  • The manners that people expect them to know
  • The skills to figure out how to interact when there is no manner
  • The confidence to handle any situation
  • How to use every interaction as an opportunity to enhance relationships

Who Benefits from Business Etiquette & Employee Training?
Leadership and Management Teams -Training Programs for Employee Professional Development - Inter-generational Workforces - Anyone who interacts with clients/customers - Anyone who wants to polished their professional skills, build relationships, and outclass the competition. Our clients include businesses, corporations, colleges and universities, health care industry and conferences.

I appreciated the Business Etiquette training your company provided to the Bureau of Utilities. We are very pleased with the quality of the service your company provides. The customized sessions that you tailored for our facility was the perfect blueprint for the diverse staff we have at the Bureau. We sincerely appreciate your responsiveness and the way you conduct business.  I believe your company is uniquely positioned to help increase the success of many businesses.  look forward to doing business with you for many years to come.
 --- M. Madison, Howard County Bureau of Utilities
 

SEMINAR TOPICS

Resolving Relationship Situations in the Workplace
So often in business it's not if you do or say something, it is how you do it that matters.  In this section, the concept is that etiquette is a process to help people choose actions that not only convey their business message or resolve concerns, but build relationships at the same time.  Patricia Minor introduces participants to a Five-Step Method that uses the principles of etiquette to determine the very best course of action to take in any situation or interaction where a relationship is impacted.  

Business Etiquette for the Workplace  
We don't choose our colleagues, and yet we often spend more time with them than with our friends and families.  That can cause friction--friction than can be minimized or even avoided altogether.  Topics include:  greeting visitors, chewing gum, personal space, open office and cubical issues, showing respect to older persons/people in position of power, corporate culture, office talkers, whispering, working together, time management, confronting awkward situations, handling gossip, dealing with gross office behaviors (correcting not embarrassing), general office manners, break room etiquette. Topics may also include:  Inter-generational differences and tactics for leaders to create a climate of civility in the workplace. 

Communication Etiquette for Better Business
Our communication skills are a main hallmark of our professionalism and provide an important opportunity not only to deliver a message but also to build a relationship as well.  Topics include:  Email: best practices including spelling, grammar, subject lines, salutations, closings, signature block, formality, reply all, cc/bcc, emoticons, and text abbreviations, what it means to have a healthy communication diet, when to resolve a concern in person as opposed to via email, timeliness of replies.  Phones and smart phones:  when to take or not take cell phone calls, smart phones in meetings, best practices regarding messages sent from smart phone; taking and leaving phone message, video and conference call best practices.  Handwritten thank-you notes:  under what circumstances a handwritten thank-you note should be sent, best practices including using a date, ink color, appropriate stationery, and whether or not to enclose a business card.

Business Social Situations and Networking Etiquette
Being able to represent your company well at conferences and industry events is an important part of professionalism, as is the ability to build new relationships through networking.  Topics include: self-introductions, small talk, exiting a conversation with a "talker", handling passed foods, alcohol consumption and the one-drink rule, pointers on creating comfortable conversation, dealing with difficult or controversial conversations, how to make and entrance and work a room, how to improve you mingling proficiency and the importance of follow-up.  Also:  networking skill set for mixers, chamber events, parties, sports events, good host and good guest protocols such as sending and accepting invitations, punctuality protocol, and appropriate thank-you.

Professional Image and Attire
Professional image is not a bare minimum to be met; it is an opportunity to demonstrate professionalism.  Image and attire includes:  the importance of self-awareness around appearance, actions, and words, business dress basic/musts, body language (posture, eye contact, nervous habits), word choice (tone, speed, inflection, laughter) office decor; being prepared and setting the tone for success.

Meeting Etiquette
While the content of business meetings varies from conference to conference room, the rules of the road to accomplish a successful meeting are universal. We review meeting best practices to ensure the focus of the meeting stays on topic and focused to results.  Topics may include: meeting leader responsibilities; hand problem participants; responsibility of attendees; and protocol surrounding electronics.  Virtual meeting guidelines may also be covered.

Outclass the Competition - Business Dining for Savvy Professionals
Business meals are an important opportunity to build relationships, and having confidence in your manners is key to navigating the meal and representing your company well. Having good dining etiquette is also an important life skill that translates into overall confidence.  Read the detailed description of Business Dining for Savvy Professionals here.